IT Services & Support

Providing Managed IT Services and Support for businesses in the Raleigh area since 1997, we’ve learned a thing or two about helping businesses with their technology.  It’s this collective knowledge and experience gained over the past  two decades in business that forms the foundation of our proprietary process called InSight.  

A unique IT service like ours is bound to spark questions, so we’ve gathered the most common questions about our Managed Services program and answered them in our FAQ section.

About Technology Associates

We are an awesome team of like-minded IT experts and customer service professionals who live and breathe our core values. Our #1 core value is that “We ALWAYS find a way” to ensure that our customers receive outstanding IT support and achieve the performance results that make our InSight service so special.

Testimonials

“Bridgett always goes the extra mile to ensure our issues are resolved, even if it means hours of a deeper dive. She’s very reliable and friendly. We can hear the smile in her voice. Thanks for all your help!”

03/15/2018 from Sheri
Raleigh, NC (Non-Profit)

“Thanks so much for getting this done. I loved having the scheduled installation and the fact that we knew when the computer would be ready (it was not an urgent issue). This ticket went great from start to finish. I don’t remember who caught the initial request but the question of just working it into Nick’s regular schedule since it was not urgent was perfect.
As always, Nick did a great job getting everything connected and up and running.”

03/15/2018 from Linda
Raleigh, NC (Non-Profit) 

“Curtis, thank you for being so patient and for getting everything working again for me. I really appreciate your help!”

03/13/2018 from Stephanie
Charlotte, NC (Insurance) 

Our Latest Blog Posts…

Act To Strengthen Identity Theft Protections

On January 8, 2018 Attorney General Josh Stein and Representative Jason Saine announced legislation to strengthen protection against identity theft. There are several key items in this legislation that could have a direct impact on businesses here in North Carolina. Back in February, I wrote…

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The Must Have Mobile Apps For Business

Could you live without your Smartphone? What are you most dependent on: the actual phone or the apps that lie within the phone? We didn't conduct an actual poll on this question, but we'd be willing to bet that the mobile apps that lie in…

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11 Steps to Building a Privacy Culture

What sits at the foundation of your company's culture? What matters most to you and your organization? Organizations need to regularly evaluate their culture. We, and that means all of us, are now standing in the midst of one of those required evaluations. Why? Because…

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What is a Managed Services Provider?

A Managed Services Provider manages a customer’s IT infrastructure on a proactive basis, instead of on-demand services only after your system has a problem. With Managed IT Services from Technology Associates, your technology is routinely maintained and customer service is on hand for you in case of an issue.

If you are looking for more consistent results from your IT Services partner, look no further than InSight. Proven time and again, our InSight program drives better results across customers in multiple industries. Before, during, and after IT problems arise, Technology Associates is here with InSight.

All Managed Service Providers offer application support, networking, and client support – but this is where most stop. With IT Support from Technology Associates, this is just where our process begins.

Proposing the right technical solutions for your business doesn’t come from our IT certification, which vendors we partner with, or what technology is ‘hot’ right now. Any IT company can offer cloud-based solutions, but only Technology Associates derive our experienced technical solutions from a deep understanding of your goals and where you want to go as a business.

A true ‘managed’ solution isn’t one focused on the technical, rather one focused on your business. What makes your business tick? How do you serve your customers, drive revenue and achieve your business goals? Without a solid understanding of who you are as a business, how can an ‘IT Vendor’ ever hope to become a true partner and help deliver real solutions for your business?

With Technology Associates you will notice this difference from our very first interaction. We are intently focused on helping our customers find the right IT solutions for their business. This approach is a 180 degree turn from the traditional approach in the IT Services industry which is focused on driving project labor, selling technical solutions (that may or may not be right for you), and avoiding taking on customers’ risks as their own.

If you are in a spot where you need better results for your technology – an advocate with the technical knowledge and experience to provide the very best support and guidance, then you are in the right place with Technology Associates.