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If your firm is plagued with ongoing computer problems and you don’t know who you can trust to fix them fast, fix them right, and make everything just WORK the way it’s supposed to, we have the solution you have been looking for…
What makes us unique is that we guarantee to take the stress and hassle out of technology by owning problems (instead of blaming someone else) and providing good, old-fashioned customer service or your money back.
Although this isn’t an amazing concept, we’re amazed at how many IT firms don’t get this right. In fact, after talking with dozens and dozens of business owners like yourself about their computer support, we constantly hear 3 incredibly frustrating problems mentioned again and again. See if you agree…
Problem #1: Lack of Response. When your network goes down or is experiencing a problem, it brings your entire firm to a screeching halt. With the fast pace of business today, you can’t afford to be waiting around for your IT guy to call you back or show up to fix your problems. Our stance on this is that you shouldn’t have to wait to talk to someone, but MORE importantly—your IT guy should be PREVENTING these problems from cropping up in the first place.
Problem #2: Poor Communication & Service. From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. Bottom line, YOU shouldn’t have to tolerate this from anyone. We believe that good communication is customer service 101, and if they can’t get THIS right, how can you possibly trust them to be organized enough to manage your computer network?
Problem #3: They Never Quite Get Everything Working, So Problems Constantly Crop Up. Maybe you’ve experienced this yourself—you hire a so-called computer expert to support your network, only to discover every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues, or they blame your software/hardware or some other external reason and tell you that it CAN’T be fixed.
Enough is enough! If you’re like our customers, you just want the darn thing to work the way it’s supposed to so you can get back to work serving YOUR customers, right?
If you’re ready for a different result from your IT investment, please give us a shout. We would be happy to share with you the impact our process has had for our customers.
We provide a range of Computer Support, Network Services and IT Consulting in Raleigh, Cary, Durham, Chapel Hill, Apex, Burlington, Greensboro, Fayetteville, Wilmington, Charlotte and Rocky Mount.