IT Services & Support

Providing Managed IT Services and Support for businesses in the Raleigh area since 1997, we’ve learned a thing or two about helping businesses with their technology.  It’s this collective knowledge and experience gained over the past  two decades in business that forms the foundation of our proprietary process called InSight.  

A unique IT service like ours is bound to spark questions, so we’ve gathered the most common questions about our Managed Services program and answered them in our FAQ section.

About Technology Associates

We are an awesome team of like-minded IT experts and customer service professionals who live and breathe our core values. Our #1 core value is that “We ALWAYS find a way” to ensure that our customers receive outstanding IT support and achieve the performance results that make our InSight service so special.

Testimonials

“Very friendly and helpful!”

11/22/16 from Amanda
Wake Forest, NC (Dental)

“Solved the problem quickly. I’m happy”

11/18/16 from Darla
Chapel Hill, NC (Medical)

“It was a quick turnaround time and I appreciate it!”

11/18/16 from Linda
Raleigh, NC (Non-Profit)

Our Latest Blog Posts…

Advancing healthcare with artificial intelligence

Technology is evolving at a rapid speed, and the rate of change is forcing all industries to evaluate how businesses are run and how customers are served. No longer is it an option to think of the digital and physical world as separate entities. The…

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Lessons learned for smarter business

I’ve always operated under the belief that we can’t provide the type of strategy and guidance that has a real impact without first taking a deeper dive into what makes a business tick – their strengths, goals and position in the market. Fortunately, we’ve had…

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It’s time to evaluate your digital strategy

Digital technology has redefined the way businesses do business. Whether it’s social, mobile, cloud, artificial intelligence or the Internet of Things, the digital age is here and it’s here to stay. The digital takeover, whether we like it or not, has converted all businesses –…

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What is a Managed Services Provider?

A Managed Services Provider manages a customer’s IT infrastructure on a proactive basis, instead of on-demand services only after your system has a problem. With Managed IT Services from Technology Associates, your technology is routinely maintained and customer service is on hand for you in case of an issue.

If you are looking for more consistent results from your IT Services partner, look no further than InSight. Proven time and again, our InSight program drives better results across customers in multiple industries. Before, during, and after IT problems arise, Technology Associates is here with InSight.

All Managed Service Providers offer application support, networking, and client support – but this is where most stop. With IT Support from Technology Associates, this is just where our process begins.

Proposing the right technical solutions for your business doesn’t come from our IT certification, which vendors we partner with, or what technology is ‘hot’ right now. Any IT company can offer cloud-based solutions, but only Technology Associates derive our experienced technical solutions from a deep understanding of your goals and where you want to go as a business.

A true ‘managed’ solution isn’t one focused on the technical, rather one focused on your business. What makes your business tick? How do you serve your customers, drive revenue and achieve your business goals? Without a solid understanding of who you are as a business, how can an ‘IT Vendor’ ever hope to become a true partner and help deliver real solutions for your business?

With Technology Associates you will notice this difference from our very first interaction. We are intently focused on helping our customers find the right IT solutions for their business. This approach is a 180 degree turn from the traditional approach in the IT Services industry which is focused on driving project labor, selling technical solutions (that may or may not be right for you), and avoiding taking on customers’ risks as their own.

If you are in a spot where you need better results for your technology – an advocate with the technical knowledge and experience to provide the very best support and guidance, then you are in the right place with Technology Associates.