A One-Stop-Source for ALL your IT Support Needs

FACT:Companies experience an average of 501 hours of network downtime every year, and the overall downtime costs an average of 3.6% of annual revenue. (Source: The Costs of Enterprise Downtime, Infonetics Research)

FACT:93% of companies that lost their data for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster, and 50% filed for bankruptcy immediately.(Source: National Archives & Records Administration in Washington.)

FACT:20% of small to medium businesses will suffer a major disaster causing loss of critical data every 5 years.(Source: Richmond House Group)

FACT:This year, 40% of small to medium businesses that manage their own network and use the Internet for more than e-mail will have their network accessed by a hacker, and more than 50% won’t even know they were attacked.(Source: Gartner Group)

FACT:Cyber-criminals stole an average of $900 from each of 3 million Americans in the past year, and that doesn’t include the hundreds of thousands of PCs rendered useless by spyware.(Source: Gartner Group)

You’ll practically eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.

You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!

How does faster performance, fewer glitches, and practically zero downtime sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.

You’ll have ALL the benefits of an in-house IT department WITHOUT all of the costs. As a NetAssure customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.

You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.

You’ll never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.

You’ll sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.

You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Patch Management – We will ensure that all desktops and servers covered under the NetAssure plan are kept current with the latest CRITICAL patches and updates from Microsoft to ensure secure and properly running machines

Anti-Spam – We prevent spam from clogging your inbox with world-class anti-spam protection.

Anti-Virus / Anti-Malware – Install and manage a suite of application to ensure your systems are protected against the latest viruses and malware threats.

Network Monitoring / Alerting – We watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.

Desktop Optimization – Our system performs weekly maintenance on all workstations. This process performs system checks and maintenance to ensure that your systems are running properly as well as reboots your server to ensure all security patches are applied properly

Change Control / Documentation – Every time we touch anything on your network it is noted in our system for your to review.

Firewall Management / Content Filtering – We manage your firewall installation to ensure your network is safe and secure. We also monitor Internet traffic to ensure your systems are used for work-related tasks only.

Basic Server Backup and Disaster Recovery – We provide the hardware and software necessary to backup your servers. In the case of fire, flood, or other disaster, we will restore your server to its original state using our standby equipment.

UNLIMITED Remote Helpdesk Support – “All-you-can-eat” support during normal business hours for all covered devices. Any issue or problem your users encounter is addressed by our support staff under your monthly agreement.

UNLIMITED “How To” Questions – Ever wondered how to do a mail merge in Word or track your companies Key Performance Metrics in Excel? We can help with that!

UNLIMITED Third-Party Application Support – We handle any and all issues arising from your line-of-business applications.

UNLIMITED Network Management – All network management tasks including: Create, modify, and deactivate users and groups; Manage desktops, network printers, routers, and switches; Create directories, shares, and security/distribution groups; Modify access-lists on firewalls; Troubleshoot and resolve server and workstation errors; Troubleshoot user access to network resources; Troubleshoot email receipt/delivery problems; Troubleshoot backup failures

Weekly Client Phone Meeting – You will receive a weekly call from your dedicated engineer discussing projects and the overall health your network.

Best Practices Review and Report – Once per year we perform a proactive, long-term assessment of your IT infrastructure and help you plan for the future while understanding any areas of concern.