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Cary LaMay: Insight Implementer By Day, Comedian By Night, TA’s Employee Spotlight!

Cary LaMay Insight ImplementerThe Technology Associates’ Employee Spotlight is shining bright this November on Cary LaMay, our latest addition to the Technology Associates Project Management Team as an Insight Implementer! From Long Island, New York originally, Cary has earned a degree in Computer Science (and minored in Mathematics!) from SUNY Albany and has logged over 25 years in the IT industry.

My career has been largely involved in working in the programming and technology departments for banks.  I’ve worked all over Manhattan from Wall Street up to Central Park.  I started out as a programmer, but moved quickly over to technical support, help desk management and support group management.  When I moved here to Raleigh, North Carolina, I moved over to doing application efficiency and automation management and eventually over to project management.

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HATE Using Your IT Support Provider’s Ticketing System? Look Closer…It Isn’t The System You Hate!

IT ticketing system managed services provider Does hearing the words “ticketing system” make you want to throw your printer through the window? I’ll bet you HATE using a dang ticketing system! But look closer, it isn’t the system you hate…

More likely the ticket system is being used by your provider as a gatekeeper – a hurdle or barrier you have to cross to get help.  This ISN’T why ticketing systems were invented but, unfortunately, how they are used.

I had a prospective customer tell me, “If you even mention the word ticketing system, my partners will freak out.” I thought – “Jeez, what am I getting into here?” but I stuck with it and dug a little deeper to figure out why they were so averse to this very useful tool – turns out the things they hate had more to do with their managed services provider’s process than with the tool.

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Problems are the Breakfast of Champions: Cultivating An Entrepreneurial Mindset Throughout Your Team

Entrepreneurial Mindset Breakfast of championsRunning your own business has more than its fair share of ups and downs. Staff, vendors, customers, competitors – all vying for your time. A ‘normal day’ running your business is stressful enough but add to that the inevitable problems that come about in business and you can easily get discouraged.

The solution? Cultivating an entrepreneurial mindset throughout your organization.

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Technology Associates Ranked Among America’s Top Entrepreneurs By Inc. 5000 For Third Year In A Row

Inc. 5000 Award Winner Technology AssociatesFor the Third Year In A Row, Technology Associates Appears on the Inc. 5000 list, among America’s top entrepreneurs.

Inc. magazine today ranked Technology Associates on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and mid-sized businesses.Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.

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Quarterly Business Review Do’s And Don’ts With Your Managed Service Provider

Quarterly Business Review Do's and Don'ts Managed Service ProviderIf you grit your teeth and cringe every time your IT Support company sets up a quarterly business review because you spend an hour defending your turf (and your wallet) from being “sold”… red flag!

In this article, we’re diving into what a quarterly business review is (and isn’t), and what to watch out for in identifying a true managed service provider from an IT Support company with a sales front.

An authentic Managed Service Provider uses quarterly business reviews to evaluate what’s working and not working and making sure they’re in sync with your company’s upcoming initiatives. Read on to learn the true do’s and dont’s of working with an authentic IT managed services provider.

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Quality Assurance From Your Managed Services Provider: The Proof Is In The Pudding!

Quality Assurance From Your Managed Services ProviderQuality assurance from your managed services provider — how do you know what you’re getting what you’re paying for? Managed Services is a buzz term many IT support companies use to market themselves. So how can you tell the difference between an authentic, true-to-form Managed Service Provider with quality assurance versus an IT Support company with a shiny exterior but filled with all sorts of additional fees, hidden charges, and exclusions?

The proof is in the nature of the agreement you set up with your provider and the process your vendor uses to ensure quality.

In this article, we’ll dive into crucial things to look for and look out for when deciphering your options for a true Managed Service Provider for your IT support.

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Business Saving Tips: Why Letting Your Staff Deal With IT Issues Doesn’t Save You Money

Letting your staff deal with IT issues doesn’t save money and in many cases has a huge negative impact on the larger costs in the business.

I often hear business owners tell me that they have one of their staff handle IT issues before calling in their IT provider.  It’s one of the more common business saving tips and it usually boils down to cost – something which has their hand on the throttle and can triage problems first “fixing the easy ones” then trying to set and manage expectations with their Managed Services Provider when they do need to pass something along.  The fear here is that the problem will drag on and on and result in some humongous bill.

I get it – understand precisely why they think this way, but I see things differently.  This approach doesn’t save money and in many cases has a substantial negative impact on the larger costs in the business.

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The Role That Makes The Difference

Technology Associates Xmas Party 2015Here at Technology Associates we have a role that rarely exist in other IT Services firms, and if it does, I’m confident it isn’t given the same level of focus and discipline it is given here. What makes this position even more radical in our industry is that we don’t charge our customer by the hour for this type of service. And that, I’m told, is next to sacrilege in the IT industry.

But, this role is THE reason businesses have selected Technology Associates over other options.  And, it is our secret weapon that is guaranteed to have a positive impact on our customers.

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Hobbs 360: Our 2018 Outlook

CEO Technology Associates, Eric HobbsThis is the first installment of our leadership series, Hobbs 360, offering perspective from CEO Eric Hobbs. This series gives a high-level, leadership viewpoint of Technology Associates – our business, our focus areas, our customers and our outlook on the market. 

Results Are Our Currency

The start of a new year is a chance to allow ourselves a moment of pause. It’s an opportunity to step back and reflect on the past year, and look forward to what lies ahead. As individuals, and as an organization, we’ve entered into a new year with much to be thankful for.

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IT Support Is More Than Just Closing Tickets

When businesses think about IT Support they almost always gravitate towards the subject of monitoring, response times, and closing tickets – the reactive stuff.

While most IT Providers will tell you that monitoring is part of their “proactive” service offering, this simply isn’t the case. Knowing about problems quickly is reactive. Preventing those problems from happening in the first place, that’s proactive!

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