Not something you expect from an IT Services company but helping customers in our world often goes way beyond traditional IT. This is a collection of articles based on discussions we’ve had with customers and helping them through their issues.
IT service providers are known for trying to upsell, oversell, overcommit and underdeliver. Decisions are made out of reactive necessity rather than proactive thought leadership. You wish you could rely on internal staff but your business is growing and your IT department is overwhelmed. How do you find a technology provider who you can trust to help you reach your goals? You search for an IT partner.
An article titled “10 Ways Lawyers Quickly Destroy Trust (and 10 Ways to Fix It)” just can’t be ignored. Written by Lee Rosen, based in Raleigh, this piece highlights several dos and don’ts that really make sense and several can be easily translated into all service businesses.
If you are in the legal profession (or for that mater, any professional services industry), Lee’s article is worth a read.
P.S. I stole Lee’s blog picture!
Tracking KPIs (key performance indicators) is critical for any process driven business. If you are business like ours that offers fixed-fee support – tracking your numbers becomes even more critical so a small hole in the bucket doesn’t end up tanking your month (or year).
When deriving KPIs there is a ton of noise in every industry about what to track. Quickbooks has an article that highlights their ‘7 Most Important KPIs to track as Small Business‘ that include;
The other night, we took our team, customers and prospects to see the Durham bulls play the Toledo Mudhens – everyone had a blast. I highly recommend a visit to the ballpark. Listening to the MLB channel on XM on the drive home (I know, probably way too much baseball) something Harold Reynolds (former major leaguer and current commentator) said struck me: “We don’t play for the double plays, we play to make the outs we should make.”
Running your own business has more than its fair share of ups and downs. Staff, vendors, customers, competitors – all vying for your time. A ‘normal day’ running your business is stressful enough but add to that the inevitable problems that come about in business and you can easily get discouraged.
Getting snowed in got CEO Eric Hobbs thinking about how businesses can easily get stuck and provides tips on how to dig out.
I was in Philly meeting with peers this week and as you can see, I didn’t make it out in time!! Good news is that I had two extra days to reflect on what I learned from my peers and spend a few uninterrupted days charting the path for my own business.
It struck me that my own circumstances mimicked the frustrations of several of my peers and many other business owners I know; that of being stuck, not being able to get where you want to go in the timeframe you want to get there.