IT topics, typically things in the Business Insight Category
The Technology Associates’ Employee Spotlight is shining bright this November on Cary LaMay, our latest addition to the Technology Associates Project Management Team as an Insight Implementer! From Long Island, New York originally, Cary has earned a degree in Computer Science (and minored in Mathematics!) from SUNY Albany and has logged over 25 years in the IT industry.
My career has been largely involved in working in the programming and technology departments for banks. I’ve worked all over Manhattan from Wall Street up to Central Park. I started out as a programmer, but moved quickly over to technical support, help desk management and support group management. When I moved here to Raleigh, North Carolina, I moved over to doing application efficiency and automation management and eventually over to project management.
Does hearing the words “ticketing system” make you want to throw your printer through the window? I’ll bet you HATE using a dang ticketing system! But look closer, it isn’t the system you hate…
More likely the ticket system is being used by your provider as a gatekeeper – a hurdle or barrier you have to cross to get help. This ISN’T why ticketing systems were invented but, unfortunately, how they are used.
I had a prospective customer tell me, “If you even mention the word ticketing system, my partners will freak out.” I thought – “Jeez, what am I getting into here?” but I stuck with it and dug a little deeper to figure out why they were so averse to this very useful tool – turns out the things they hate had more to do with their managed services provider’s process than with the tool.
As recent cyber incidents targeting CEOs have demonstrated, cyber attacks are now a constant emerging threat for all types of businesses and as a result the demand for managed services for law firms.
Roughly 80% of companies reported experiencing cybersecurity-related incidents last year alone, costing businesses approximately $3.62 million per breach.
What this means for lawyers is being faced with unparalleled data protection difficulties that could influence their ability to practice competently and ethically, and the serious need for managed services for law firms to take on these cyber security liabilities head on.
If you’re an existing client of ours you know we’re always evaluating our internal tools, evaluating what our clients’ experiences and refining our offerings, whether it’s a tool, a software or a service we offer.
As part of our core values, always find a way, when we find something better we’re going to make the change for the benefit of our customers.
We’ve listened to the feedback from our customers; we’re always on the cutting edge of technology offerings and in tune with our industry. Our latest upgrade to ProofPoint Anti-Spam Email Software is going to continue to ensure protection from malware, imposter emails, business email compromise (BEC) in an even easier user-friendly interface.
We’ve brought in, Mike Bodhe, one of our Support Services Engineers Allstars, to answer a few questions around unrolling this new product to our customers.
Natural disasters like Hurricane Florence and Hurricae Michael remind us of the importance of building data recovery plan for law firms: managed services providers keep you in business – rain or shine.
October is Cyber-Security awareness month. In lieu of all the recent hurricane activities, in this article we’re diving into data recovery and data disaster planning for law firms. You won’t want to miss our upcoming webinar, Cyber Fortress: Protecting Your Data Empire — check it out here!
From leading the discussion and acting on the demands of an “ever-changing” client base to anticipating new trends in technology to preparing for a natural disaster, many unknowns come with building and growing a law firm. Often overlooked is how to deal the threat of natural disasters like Hurricane Florence and Hurricane Matthew (and whoever else feels like hitting North Carolina this season!) effectively.
Join Us For Our Webinar!
Title: Cyber Fortress: How To Protect Your Data Empire
Date and Time: TUESDAY, November 13, 2018 1:00 PM – 2:00 PM EDT
Presenter: Michael DePalma, Channel Development Manager, Datto Inc.
Moderator: Eric Hobbs, CEO of Technology Associates
Join us in our next Expertise In Business webinar series on Tuesday, November 13, 2018, from 1:00 PM – 2:00 PM EDT as Michael dives into:
- How to safeguard your business with a secret weapon in the war on cyber extortion.
- Simply, securely, and automatically maintain control of your business data.
- Cyber Security Q&A on how to prevent the biggest threat to the small business community: Ransomware
- Real Life Check In: If your systems were struck by a disaster, how much data could you recover? How much downtime would you experience?
- Debunking the myths of traditional backup methods and their limitations.
- Real “out of this world” examples of cyber threats.
- Proactive Solutions: Business continuity, your new secret weapon in protecting your data empire.
- How you can protect your business this holiday season.
We hope you can join us in this wonderful conversation. Sign up early to reserve your spot. Wait list positions are limited. Register Here!
If you’re still on the fence about hiring a managed services provider for your medical practice, just take a moment and imagine this: with managed services for medical practices, your staff would be free liberated in using the latest medical technology, tending to your patients’ needs, all without worrying about if your tools software is up-to-date or if your patients’ medical information are safe from hackers. Managed services for medical practices: here’s why it’s the best decision you’ll ever make as a healthcare professional and a business owner (and your office administrator will forever be grateful.)
This month’s Employee Spotlight is shining straight on Charles Campbell, the latest addition to the Technology Associates Team!
Charles has earned a degree in Computer Information Systems from Wesleyan College, as well as, an Electronics Engineering degree from Wake Technical Community College and has since gained 20 years of experience in Corporate IT.
We are now elated to have him join our team as a Support Services Engineer.
If you grit your teeth and cringe every time your IT Support company sets up a quarterly business review because you spend an hour defending your turf (and your wallet) from being “sold”… red flag!
In this article, we’re diving into what a quarterly business review is (and isn’t), and what to watch out for in identifying a true managed service provider from an IT Support company with a sales front.
An authentic Managed Service Provider uses quarterly business reviews to evaluate what’s working and not working and making sure they’re in sync with your company’s upcoming initiatives. Read on to learn the true do’s and dont’s of working with an authentic IT managed services provider.
Quality assurance from your managed services provider — how do you know what you’re getting what you’re paying for? Managed Services is a buzz term many IT support companies use to market themselves. So how can you tell the difference between an authentic, true-to-form Managed Service Provider with quality assurance versus an IT Support company with a shiny exterior but filled with all sorts of additional fees, hidden charges, and exclusions?
The proof is in the nature of the agreement you set up with your provider and the process your vendor uses to ensure quality.
In this article, we’ll dive into crucial things to look for and look out for when deciphering your options for a true Managed Service Provider for your IT support.