Cary LaMay: Insight Implementer By Day, Comedian By Night, TA’s Employee Spotlight!

  • November 6, 2018

Cary LaMay Insight ImplementerThe Technology Associates’ Employee Spotlight is shining bright this November on Cary LaMay, our latest addition to the Technology Associates Project Management Team as an Insight Implementer! From Long Island, New York originally, Cary has earned a degree in Computer Science (and minored in Mathematics!) from SUNY Albany and has logged over 25 years in the IT industry.

My career has been largely involved in working in the programming and technology departments for banks.  I’ve worked all over Manhattan from Wall Street up to Central Park.  I started out as a programmer, but moved quickly over to technical support, help desk management and support group management.  When I moved here to Raleigh, North Carolina, I moved over to doing application efficiency and automation management and eventually over to project management.

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HATE Using Your IT Support Provider’s Ticketing System? Look Closer…It Isn’t The System You Hate!

  • October 23, 2018

IT ticketing system managed services provider Does hearing the words “ticketing system” make you want to throw your printer through the window? I’ll bet you HATE using a dang ticketing system! But look closer, it isn’t the system you hate…

More likely the ticket system is being used by your provider as a gatekeeper – a hurdle or barrier you have to cross to get help.  This ISN’T why ticketing systems were invented but, unfortunately, how they are used.

I had a prospective customer tell me, “If you even mention the word ticketing system, my partners will freak out.” I thought – “Jeez, what am I getting into here?” but I stuck with it and dug a little deeper to figure out why they were so averse to this very useful tool – turns out the things they hate had more to do with their managed services provider’s process than with the tool.

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Managed Services For Medical Practices: Why You Desperately Need To Hire An MSP Right Now

  • August 30, 2018

managed services for medical practicesIf you’re still on the fence about hiring a managed services provider for your medical practice, just take a moment and imagine this: with managed services for medical practices, your staff would be free liberated in using the latest medical technology, tending to your patients’ needs, all without worrying about if your tools software is up-to-date or if your patients’ medical information are safe from hackers. Managed services for medical practices: here’s why  it’s the best decision you’ll ever make as a healthcare professional and a business owner (and your office administrator will forever be grateful.)

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The Role That Makes The Difference

  • February 6, 2018

Technology Associates Xmas Party 2015Here at Technology Associates we have a role that rarely exist in other IT Services firms, and if it does, I’m confident it isn’t given the same level of focus and discipline it is given here. What makes this position even more radical in our industry is that we don’t charge our customer by the hour for this type of service. And that, I’m told, is next to sacrilege in the IT industry.

But, this role is THE reason businesses have selected Technology Associates over other options.  And, it is our secret weapon that is guaranteed to have a positive impact on our customers.

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