Raleigh / Durham

Many IT companies today are stuck delivering an antiquated IT Support model that focuses on billable hours and selling their products – neither of which directly help your business.

In order for these IT companies to have a terrific month, it, unfortunately, has to come on the back of customers having a terrible month – problems, disasters, unnecessary server replacements. 

This approach never sat well with us, so we hit the reset button and did a complete 180.

Free from the lure of billable hours and product sales, we’re able to offer a solution that can benefit any business, eliminate surprise support bills, and rewards us only when our customers’ networks run efficiently and effectively.

Technology Associate was built on providing a superior level of service and an end result that simply can’t be matched by other IT Service providers.

Insight is our proprietary services offering and is the only IT support service we offer.

Why?  Well, we couldn’t in good conscience engage with a customer with anything less than the best that we can deliver.

Put simply: we don’t have a crappy “Silver Plan.”

Insight is all about transferring risk from our customers to where it should be – with us.  

There are plenty of IT Support Companies in the Raleigh / Durham area, and most of them are excellent companies. Businesses in our area are fortunate to have such a deep IT services network from which to choose their technology solutions support team.

But if you are looking for a real, sustainable solution to your IT pain points,  don’t pick a vendor based on how nice their web page is or if they have experience in your industry – look closely at the process they use, what falls outside of their ‘standard’ agreement and how they really make money and see if their business process align with the things that improve your business.

IT Support is a key piece to the puzzle of business services critical to success today. Every business is trying to do more with less – to do this, IT needs to be used as a lever, one that allows a business to maximize profitability while maintaining secure and reliable systems.

So many businesses see IT as a necessary evil, a cost to be minimized. They pour dollar after dollar into new systems without moving the needle in their business, all while getting surprise IT Support bill after surprise IT Support bill. This common scenario is not IT’s fault, it is the fault of the IT Services company and how they make money – basically selling products and charging by the hour where there is a disincentive to doing things quickly, efficiently and correctly the first time.

“Network security” used to be a floppy disk loaded with the only two virus removal programs known to man. Over the years we’ve added email, incredible inter-connectivity, and cloud services that virtually (and in reality) connect your network to threats un-imagined just a few years back. There is a whole lot more involved now than just network support.

Getting the right result does not depend on which security suite your vendor uses.  Rather, it is the process they use to deploy and manage their toolsets. If it is set-it-and-forget-it, off to the next server install project, then no program known to man will auto-magically protect you against ever-evolving security threats.

Again, it comes down to the business model your vendor uses – is it aligned with their best interests or yours?