InSight is the only IT support service we offer. Why? Well, we couldn’t in good conscience provide a customer with anything but the best that we can deliver. Put simply: we don’t have a crappy “Silver Plan.”
A true-to-the-core Managed Services Provider wouldn’t settle for anything less than their best. Managed IT Services is all about transferring risk from the customer to the IT Services firm – and any “excluded services” or “additional charges may apply” terms leave that risk on your business’s plate.
There are plenty of IT Support Companies in the Raleigh / Durham area, and most of them are excellent companies. Businesses in our area are fortunate to have such a deep IT services network from which to choose their technology solutions support team.
But if you are looking for a real, sustainable solution to your business IT painpoints, don’t pick a vendor based on how nice their web page is or if they have experience in your industry – look closely at the process they use, what falls outside of their ‘standard’ agreement and how they really make money and see if their business process align with the things that improve your business.
IT Support is a key piece to the puzzle of business services critical to success today. Every business is trying to do more with less – to do this, IT needs to be used as a lever, one that allows a business to maximize profitability while maintaining secure and reliable systems. So many businesses see IT as a necessary evil, a cost to be minimized. They pour dollar after dollar into new systems without moving the needle in their business, all while getting surprise IT Support bill after surprise IT Support bill. This common scenario is not IT’s fault, it is the fault of the IT Services company and how they make money – basically selling products and charging by the hour where there is a disincentive to doing things quickly, efficiently and correctly the first time.
“Network security” used to be a floppy disk loaded with the only two virus removal programs known to man. Over the years we’ve added email, incredible inter-connectivity and cloud services that virtually (and in reality) connect your network to threats un-imagined just a few years back. There is a whole lot more involved now than just network support. Getting the right result does not depend on which security suite your vendor uses rather than the process they use to manage their tool sets. If it is set-it-and-forget-it, off to the next server install project, then no program known to man will auto-magically protect you against ever-evolving security threats.
Again, it comes down to the business model your vendor uses – is it aligned with their best interests or yours?