CARY, N.C. – Eric Hobbs, President of Technology Associates, a full-service IT support firm, has announced the implementation of a dedicated help desk team.

“As our customer base continued to grow, it became apparent that we needed to provide dedicated resources to solve customers’ problems immediately while not letting reactive support issues impact our proactive process,” said Hobbs. “Since our services are all-inclusive, customers can use the help desk without being surprised by unexpected IT support bills.”

The help desk team will focus on addressing customers’ concerns on their first call and will provide after hours support for customers as well.

“So far our help desk has been a huge success. Through the first quarter of 2010 or average ticket response time is just over 1/2 hours and we are closing over 95% of tickets in the same business day” said Hobbs.

ABOUT TECHNOLOGY ASSOCIATES:
Founded in 1997, Technology Associates is a full-service technology support firm that specializes in providing complete managed IT services for small- to medium-sized businesses in North Carolina. Ranked as one of North Carolina’s top small businesses in 2008, Technology Associates partners with its clients to manage their technology for a fixed monthly fee, emphasizing proactive solutions to prevent problems before they occur. For more information please call (919) 459-0100 or visit www.technologyassociates.net.