What Is Managed Services?

According to Wikipedia, Managed Services is “the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method to improve operations and cut expenses.  It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.”

Sounds pretty straight forward, but it isn’t.

Check out our post What Is Managed Services for a deeper dive into this term and what it really means.

History of Managed Services?

IT Support Services has gone through a metamorphoses over the past 25 years from purely internal to to outsourcing focused on response time to one focused on metrics that really gauge the positive impact and IT company can have on their customers.

Sure, there are still plenty of old school, everything-to-everybody, IT shops out there who see Managed Services as just a marketing tactic but for those of us who really get it, the journey from Internal IT Staff to break/fix to managed services has been a long one.

Check out our post The History of Managed Services for a deeper dive into this term and what it really means.

What Does A Managed Services Providers Do?

Well, a lot! Isn’t that enough?

Seriously thought, being a Managed Services Provider today isn’t as easy as it used to be.  Back in the day it was super simple for a business owner to spot the real IT provider from the pretenders but with the advent of social media and slick new website popped up overnight, it isn’t as easy as it once was to spot the pretenders.

Fact is – businesses today can’t afford to wager their future on a one may show or a company that is just selling hours and products.

If you are a business owner – check out What Does A Managed Services Providers Do for a first-person view into our industry.