Managed Service Providers For Medical Practices: We’ve Found The Cure
Many people think “Managed Services Provider” is just a fancy way to say “IT Support” Business. I could tell you facts about why it’s a no-brainer, best-decision-you-ever-made move for why you need to hire a Managed Services Provider for your medical practice, but I’d rather tell you a story.
Let’s say you’re a surgeon and you have your own practice. You have 40 people who work for you in your business. Front desk administrators, office coordinators, your HR rep, a handful of other surgeons, physicians assistants — you’re running a small army of people who do helpful things to make human bodies feel better, work better, look better, last longer…some combination of those four things. You’ve got iPads up front when your clients come in to check in for their appointments, then your PA brings the clients into a room and uses another app that updates their charts, then you come in to perform an operation and one of your machines runs off a separate app that helps guide a successful surgery. Your client comes out of the operation; their loved one hands the receptionist their insurance card, which she scans and starts the insurance claim process. Everyone’s using the latest and greatest technology to safely perform surgery on people and run a profitable business!
Now, who’s responsible for making sure that all of your software is up to date? When your employees come to work in the morning, who makes sure their iPad’s aren’t glitching out, or worse, showing the Windows’ “hourglass of doom”? Or heaven forbid, that app that runs your machine for knee operations shuts down mid-surgery. Or…
Your Greatest Fear Happens…
The thing of nightmares (or if it wasn’t yet it is now), the last several updates for your email security software fell through the cracks and never got updated, and you find out a hacker has been sifting through your client database, leaking medical records and selling your clients information on the Dark Web for months and now your entire practice is liable for HIPAA violations and triple damages because of North Carolina’s Identity Theft Protection Act.
Your Office Administrator / Pizza Orderer / Party Planner / Lead IT Support
Many medical practices delegate the role of “lead IT support” to their office manager (like she needs one more hat to wear), and that role usually consists of dialing the phone to call Joe Shmoe’s IT Support to come and put the latest “IT fire” out.
Some medical practices might hire a generic “in-house” IT person, who knows a little bit about a lot of things.
OR, they can hire a Managed Service Provider, who has a team of 10 EXPERTS and coding and programming geniuses at your every beckon call, for around the same price (or less) per year.
What’s The Difference Between A True Managed Service Provider And A Regular “IT Support” Company?
Managed Service Providers are different compared to traditional “IT Support companies” in how they are forecasting, trail-blazing, and pioneering IT support by thinking about:
Where Is Your Medical Practice Heading?
What are your goals for your medical practice? Are you expanding to two more locations in the next ten months? Are you looking to scale and expand to the neighboring county? Are you buying out a retiring colleague’s client base, and have a mess of logistics and files on your hands?
A true Managed Service Provider will sit down with you and forecast what potential pitfalls might you face in this expansion. Maneuvering scaling is like steering a small ship (trust me, we should know!) these small adjustments, tweaks, and changes cause wakes and ripple effects in areas we didn’t even know existed. It’s no different when it comes to your IT demands within your business.
What Medical Practice Is A Managed Service Provider’s Ideal Candidate?
Medical Offices hire Managed Service Providers to make their lives easier by sitting down and not only addressing issues they may currently be having with their technology needs within their medical practice but really listen to where the business is going. The ideal Medical Practice candidate for a Managed Service Provider? A Medical Practice that’s tired of reactive IT support, wasting time waiting for things to “get fixed,” and is ready to take IT headaches off their plate. Managed Service Providers partner with medical practices to troubleshoot their IT support needs BEFORE there’s a “fire” to put out.
A Managed Service Provider troubleshoots with you in creating solutions for your business goals so your technology can match and support your growth, not hinder it. Before there’s ever a problem (like your hard drives failing or a security breach where hackers rip the ground out from underneath you and your retirement plan), a Managed Services Provider make sure your technology has your back.
The biggest benefit of hiring a Managed Services Provider versus a standard “IT Support” company is that Managed Service Providers align with a business’s big pictures goals – where do you want to end up in the next 2 years, 5 years, 10 years, and building a roadmap for your IT support to stay ahead of the curve and get you where you want to be.
Managed Service Providers Summed Up In One Sentence…
So an overall one-liner to describe what Managed Service Providers do – for the cost of one mediocre-skilled “In-House IT Support” person on staff, you can have access to a team of 10 AMAZING computer geniuses and engineers that are on call, at any given time to make sure all your technology demands are up to date, everything technology wise is running smoothly, AND your medical practice and client information base is kept safe, secure, and up to HIPAA standards.
What’s The Biggest Benefit For Medical Practices On Hiring A Managed Service Provider?
Having confidence that someone is taking that weight off you and your staff’s shoulders, you get to do what you do best as an executive running your medical practice, and your employees can focus on what they do best, too.
If you’re a Medical Practice owner and you’re tired of the IT headaches and fires, we hear you. Give us a call at (877) 395-0776, text “ITSUPPORT” to 31996 or email me directly and you’ll have one less thing on your plate to worry about.
Related Resources For Healthcare Professionals
- Webinar Recap: How To Avoid Falling Victim To An Email Phishing Scam
- HIPAA Audits Coming?
- Is Your Business HIPAA Compliant?
- Cloud Security: The Benefits And Hurdles For Healthcare