MMI Associates, Inc. is a full-service marketing public relations firm offering a wide range of services to help clients achieve measurable results in brand awareness, name recognition, market penetration, public relations and crisis management.
As Patty Briguglio, president of MMI Associates put it, they relied on “some guy” to resolve their IT problems. This “guy” responded to problems and issues on his time table not MMI‘s. MMI Associates took a very reactive approach to network management.
As MMI grew over the years, doubling its staff by late 2006, Patty and the other employees found that they needed a better level of response to overcome IT problems and a process for managing their IT infrastructure if they were to provide top-notch service to their increasing client base. The high costs for poor service, the uncertain delivery of services and the inability of the provider to address those concerns convinced Patty that if she did not take corrective action NOW, her IT infrastructure, a cornerstone to MMI‘s success, could fail soon and set back her firm‘s business activities to some incalculable level. “Some guy” or the “neighbor‘s son” was not going to cut it anymore!
NetAssure: An All You Can Eat Buffet!
Patty began consulting with fellow business owners and researched potential new suppliers who could assist with her dire situation. Through word of mouth, Patty found Technology Associates and discovered they provided the level of ongoing network monitoring and management that was necessary to support her firm‘s fast growth. MMI was enrolled under the NetAssure program. For one flat, affordable monthly fee all of MMI‘s IT needs are handled. Patty refers to the NetAssure service as “an all you can eat buffet!” She loves being able to budget for her IT expenses as opposed to wondering how much her IT support bills will fluctuate from month to month.
Backups – A Business Owners Biggest Fear!
Before partnering with Technology Associates, Patty‘s biggest fear, along with most business owners, was that she was not getting successful backups. She often thought of the drastic consequences of what might happen to the firm if she lost all her company and client data.
Like many small businesses, no one was monitoring or watching to ensure that MMI‘s backups were performing properly. Upon Technology Associates‘ in-depth assessment at the beginning of their relationship, it was revealed that MMI was not receiving successful backups.
It became apparent to Patty that she was making the right decision to partner with a firm that would check her nightly backups, anti-virus updates, and other key components of a successful, peak performing network on a regular basis. Patty realized the importance of having a firm that would PROACTIVELY manage her computer network.
MMI and Technology Associates were given the unpleasant challenge of restoring a backup after two hard drives failed at the same time on their server. A very rare occurrence to say the least! Technology Associates worked to restore the data and had the firm back up within short order. Patty said, “The first thing they did last January was to make sure immediately that we had good accurate backups, which we never had before. I love Technology Associates.”
NetAssure Is The Way To Go
Under the NetAssure program, Patty and her employees have an on-going relationship with Technology Associates and view them as an extension to their business.
Technology Associates really understands MMI‘s business goals and objectives and ensures that the proper technology is in place to support their business. The result of the NetAssure program is a more efficient operation that helps MMI meet the needs of their clients as swiftly as possible. Patty knows her firm will receive high quality at an affordable price for a small, yet growing business, such as hers.
Most importantly, Technology Associates provides her with a major intangible savings — peace of mind, as their proven ability to handle and resolve the firm‘s IT needs has freed her from the worries she faced during the erratic IT service she had in the past. “This allows me to focus on my business and not my technology needs, because Technology Associates has my back,” said Patty.
About MMI Associates
A customer since December of 2006, MMI Associates, Inc. is a full service public relations firm offering a wide range of services to help clients achieve measurable results in brand awareness, name recognition, market penetration, public relations and crisis management. MMI ranks among the top five PR firms in the Triangle and is known for achieving results.
See http://www.mmimarketing.com for more information.
For more information, please contact Technology Associates at 919-459-0100 or info@technologyassociates.net
