Blog posts about us, our people and our process. Dramatically different than what people expect from a “Managed Services Provider.”
In January, we celebrated a very special anniversary for a very special person. Jeff Doggendorf joined our team on February 1st 2008 and this year marks his 10th year with Technology Associates.
Jeff started back in what we loving refer to the “bad old days.” In those days we were small, everyone had to do a bit of everything. We didn’t have processes or procedures and we were running from one emergency to the next. To say that each day was an adventure, well that would be an understatement!
Here at Technology Associates we have a role that rarely exist in other IT Services firms, and if it does, I’m confident it isn’t given the same level of focus and discipline it is given here. What makes this position even more radical in our industry is that we don’t charge our customer by the hour for this type of service. And that, I’m told, is next to sacrilege in the IT industry.
But, this role is THE reason businesses have selected Technology Associates over other options. And, it is our secret weapon that is guaranteed to have a positive impact on our customers.
Our team got together just before the holidays to volunteer for the USO of NC. As a member of the Raleigh-Durham Advisory Committee, I jumped at the chance to volunteer for USO's Christmas Stocking program. The United Service Organizations of North…
We are pleased to introduce the newest member of our Technology Associates team, Nick Wright. Nick has joined our Project Implementation team to improve our workstation deployment process – ensuring an efficient and seamless transition of your hardware. Not only does he bring the technical strength you’d expect from a TA member, he was recognized by former employers for having outstanding customer service – something that is extremely important to us and our clients.
When businesses think about IT Support they almost always gravitate towards the subject of monitoring, response times and closing tickets – the reactive stuff.
While most IT Providers will tell you that ‘monitoring’ is part of their ‘proactive’ service offering, this simply isn’t the case – knowing about problems quickly is still reactive. Preventing those problems from happening in the first place, that’s proactive!
I was fortunate enough to be asked to give a brief talk on IT Outsourcing (something near and dear to my heart) by Insperity.
Along with Beth Mullaney from Rankin McKenzie and Jaimie Kasopsky from Insperity, I discussed the pros and cons of outsourcing at the Business Owners: Outsourcing 101 – IT, HR, and CFO Functions event at the City Club in Raleigh
During the last week of each quarter we take a pause called “Week 13.” We set aside this time each quarter to reflect on what we’ve learned over the past quarter and plan for what we need to change in our business and our process going into the coming quarter.
One special meeting is the Week 13 Insight Administrator meeting and here is what we do…
Working at Technology Associates is special for several reasons, but perhaps the most notable: We actually like each other! We’re friends, in and out of the office. So when our Office Manager and dedicated Puzzle Guru (she writes a mean Jeopardy clue) Heather Ficquette got married, several of her TA family went to the wedding to help her celebrate. We danced, we may have had a beverage or two, and ate some beautiful cake. Congratulations Heather! And to her new husband Jason — welcome to the family!
We have to take a moment to brag: We seriously have the best clients. They *get* us and we get them. Partnerships and collaborations every step of the way. In the sometimes crazy world of Managed Services it can be…
We’ve been lucky enough to have Wes Fields with us at Technology Associates for three years. He represents a key step in the InSight process and embodies our commitment to growth and learning. Read on to hear Wes’s take on…