HATE Using Your IT Support Provider’s Ticketing System? Look Closer…It Isn’t The System You Hate!

  • October 23, 2018

IT ticketing system managed services provider Does hearing the words “ticketing system” make you want to throw your printer through the window? I’ll bet you HATE using a dang ticketing system! But look closer, it isn’t the system you hate…

More likely the ticket system is being used by your provider as a gatekeeper – a hurdle or barrier you have to cross to get help.  This ISN’T why ticketing systems were invented but, unfortunately, how they are used.

I had a prospective customer tell me, “If you even mention the word ticketing system, my partners will freak out.” I thought – “Jeez, what am I getting into here?” but I stuck with it and dug a little deeper to figure out why they were so averse to this very useful tool – turns out the things they hate had more to do with their managed services provider’s process than with the tool.

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Why Managed Services For Law Firms Makes Sense For Cyber Security And Data Protection

  • October 18, 2018

managed services for law firms raleigh NC IT support

As recent cyber incidents targeting CEOs have demonstrated, cyber attacks are now a constant emerging threat for all types of businesses and as a result the demand for managed services for law firms.

Roughly 80% of companies reported experiencing cybersecurity-related incidents last year alone, costing businesses approximately $3.62 million per breach.

What this means for lawyers is being faced with unparalleled data protection difficulties that could influence their ability to practice competently and ethically, and the serious need for managed services for law firms to take on these cyber security liabilities head on.

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Data Recovery Plan For Law Firms: Managed Services Providers Don’t Let Natural Disasters Wipe Out Your Law Firm

  • October 11, 2018

Law Firm Data RecoveryNatural disasters like Hurricane Florence and Hurricae Michael remind us of the importance of building data recovery plan for law firms: managed services providers keep you in business – rain or shine.

October is Cyber-Security awareness month. In lieu of all the recent hurricane activities, in this article we’re diving into data recovery and data disaster planning for law firms. You won’t want to miss our upcoming webinar, Cyber Fortress: Protecting Your Data Empire — check it out here!

From leading the discussion and acting on the demands of an “ever-changing” client base to anticipating new trends in technology to preparing for a natural disaster, many unknowns come with building and growing a law firm. Often overlooked is how to deal the threat of natural disasters like Hurricane Florence and Hurricane Matthew (and whoever else feels like hitting North Carolina this season!) effectively.

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Managed Services For Medical Practices: Why You Desperately Need To Hire An MSP Right Now

  • August 30, 2018

managed services for medical practicesIf you’re still on the fence about hiring a managed services provider for your medical practice, just take a moment and imagine this: with managed services for medical practices, your staff would be free liberated in using the latest medical technology, tending to your patients’ needs, all without worrying about if your tools software is up-to-date or if your patients’ medical information are safe from hackers. Managed services for medical practices: here’s why  it’s the best decision you’ll ever make as a healthcare professional and a business owner (and your office administrator will forever be grateful.)

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Quarterly Business Review Do’s And Don’ts With Your Managed Service Provider

  • August 7, 2018

Quarterly Business Review Do's and Don'ts Managed Service ProviderIf you grit your teeth and cringe every time your IT Support company sets up a quarterly business review because you spend an hour defending your turf (and your wallet) from being “sold”… red flag!

In this article, we’re diving into what a quarterly business review is (and isn’t), and what to watch out for in identifying a true managed service provider from an IT Support company with a sales front.

An authentic Managed Service Provider uses quarterly business reviews to evaluate what’s working and not working and making sure they’re in sync with your company’s upcoming initiatives. Read on to learn the true do’s and dont’s of working with an authentic IT managed services provider.

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Quality Assurance From Your Managed Services Provider: The Proof Is In The Pudding!

  • July 31, 2018

Quality Assurance From Your Managed Services ProviderQuality assurance from your managed services provider — how do you know what you’re getting what you’re paying for? Managed Services is a buzz term many IT support companies use to market themselves. So how can you tell the difference between an authentic, true-to-form Managed Service Provider with quality assurance versus an IT Support company with a shiny exterior but filled with all sorts of additional fees, hidden charges, and exclusions?

The proof is in the nature of the agreement you set up with your provider and the process your vendor uses to ensure quality.

In this article, we’ll dive into crucial things to look for and look out for when deciphering your options for a true Managed Service Provider for your IT support.

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You Might Need A Managed Services Provider If…

  • July 12, 2018

You Might Need A Managed Services Provider If Ticketing System Badge of honorYou might need a managed services provider if…If you can’t tell, we’re feeling a little Jeff Foxworthy-esque after this holiday filled with hotdogs and fireworks. We hoped you enjoyed this last week’s festivities and enjoyed your fair share of BBQ, and time with family and friends.

In honor of celebrating our American heritage this month and our country’s independence, we thought we’d poke a little fun at the old American adage: “You might be a redneck if…” by spinning it to the tune of our industry, “You Might Need A Managed Services Provider If…” and addressing some major concerns to check in and evaluate if your IT Support company or managed services provider is offering the level of service your business needs to stay efficient, productive and keep costs down.

Without further ado… here we go!

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Managed Services Agreements

  • June 21, 2018

The Agreement – when you pick a Managed Services Provider there is a ton of time and attention placed on the legal terms.  The Whereas’s and Therefore’s all seem to run together – you try in vain to decipher the terms and piece together what has been promised so far and that is actually on the paper.

Unfortunately for businesses, these agreements are carefully crafted to protect the provider and not the customer.  Here are the top things to look out for in a Managed Services Agreements – even one you’ve already signed.

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Managed Services Tiers – Part 2

  • May 30, 2018

If your Managed Services company has a tiered approach to services and you picked the “Gold/Platinum” or “Complete” plan you probably aren’t getting what you paid for.

It’s not the service tiers that are the best indicator of success, it is the business model your vendor uses to ensure consistent delivery of services that you need to review closely to avoid getting disappointed.

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Managed Services Tiers – Part 1

  • May 18, 2018

Evaluating Managed Services agreements across multiple providers is hard enough.  But most Managed Services providers make the decision even more complicated than necessary by offering a myriad of packages.

While at first glance, the “bronze-silver-gold” approach to services may appear to be “flexible”, it is purely a sales tactic.

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