In house IT or outsourced — which one is better for your law firm? As a law firm, you deal with clients on a daily basis. These clients trust you with their confidential data—data that you have to entrust to a team of experienced employees. These employees juggle multiple tasks—clients and cases, deadlines and documents, managing the law firm and ensuring seamless administrative efficiency. Most importantly, everything has to run with exceptional precision, simultaneously. That’s a lot, even for established companies. And to help them with it, they seek out IT solutions for law firms that can give them a competitive edge.
Does hearing the words “ticketing system” make you want to throw your printer through the window? I’ll bet you HATE using a dang ticketing system! But look closer, it isn’t the system you hate…
More likely the ticket system is being used by your provider as a gatekeeper – a hurdle or barrier you have to cross to get help. This ISN’T why ticketing systems were invented but, unfortunately, how they are used.
I had a prospective customer tell me, “If you even mention the word ticketing system, my partners will freak out.” I thought – “Jeez, what am I getting into here?” but I stuck with it and dug a little deeper to figure out why they were so averse to this very useful tool – turns out the things they hate had more to do with their managed services provider’s process than with the tool.
As recent cyber incidents targeting CEOs have demonstrated, cyber attacks are now a constant emerging threat for all types of businesses and as a result the demand for managed services for law firms.
Roughly 80% of companies reported experiencing cybersecurity-related incidents last year alone, costing businesses approximately $3.62 million per breach.
Natural disasters like Hurricane Florence and Hurricane Michael remind us of the importance of building data recovery plan for law firms: managed services providers keep you in business – rain or shine.
October is Cyber-Security awareness month. In lieu of all the recent hurricane activities, in this article we’re diving into data recovery and data disaster planning for law firms. You won’t want to miss our upcoming webinar, Cyber Fortress: Protecting Your Data Empire — check it out here!
If you’re still on the fence about hiring a managed services provider for your medical practice, just take a moment and imagine this: with managed services for medical practices, your staff would be free liberated in using the latest medical technology, tending to your patients’ needs, all without worrying about if your tools software is up-to-date or if your patients’ medical information are safe from hackers. Managed services for medical practices: here’s why it’s the best decision you’ll ever make as a healthcare professional and a business owner (and your office administrator will forever be grateful.)
If you grit your teeth and cringe every time your IT Support company sets up a quarterly business review because you spend an hour defending your turf (and your wallet) from being “sold”… red flag!
In this article, we’re diving into what a quarterly business review is (and isn’t), and what to watch out for in identifying a true managed service provider from an IT Support company with a sales front.
An authentic Managed Service Provider uses quarterly business reviews to evaluate what’s working and not working and making sure they’re in sync with your company’s upcoming initiatives. Read on to learn the true do’s and dont’s of working with an authentic IT managed services provider.
Quality assurance from your managed services provider — how do you know what you’re getting what you’re paying for? Managed Services is a buzz term many IT support companies use to market themselves. So how can you tell the difference between an authentic, true-to-form Managed Service Provider with quality assurance versus an IT Support company with a shiny exterior but filled with all sorts of additional fees, hidden charges, and exclusions?
The proof is in the nature of the agreement you set up with your provider and the process your vendor uses to ensure quality.
In this article, we’ll dive into crucial things to look for and look out for when deciphering your options for a true Managed Service Provider for your IT support.
You might need a managed services provider if…If you can’t tell, we’re feeling a little Jeff Foxworthy-esque after this holiday filled with hotdogs and fireworks. We hoped you enjoyed this last week’s festivities and enjoyed your fair share of BBQ, and time with family and friends.
In honor of celebrating our American heritage this month and our country’s independence, we thought we’d poke a little fun at the old American adage: “You might be a redneck if…” by spinning it to the tune of our industry, “You Might Need A Managed Services Provider If…” and addressing some major concerns to check in and evaluate if your IT Support company or managed services provider is offering the level of service your business needs to stay efficient, productive and keep costs down.
Without further ado… here we go!
The Agreement – when you pick a Managed Services Provider there is a ton of time and attention placed on the legal terms. The Whereas’s and Therefore’s all seem to run together – you try in vain to decipher the terms and piece together what has been promised so far and that is actually on the paper.
Unfortunately for businesses, these agreements are carefully crafted to protect the provider and not the customer. Here are the top things to look out for in a Managed Services Agreements – even one you’ve already signed.
If your Managed Services company has a tiered approach to services and you picked the “Gold/Platinum” or “Complete” plan you probably aren’t getting what you paid for.
It’s not the service tiers that are the best indicator of success, it is the business model your vendor uses to ensure consistent delivery of services that you need to review closely to avoid getting disappointed.