Quarterly Business Review Do’s And Don’ts With Your Managed Service Provider

Quarterly Business Review Do's and Don'ts Managed Service ProviderIf you grit your teeth and cringe every time your IT Support company sets up a quarterly business review because you spend an hour defending your turf (and your wallet) from being “sold”… red flag!

In this article, we’re diving into what a quarterly business review is (and isn’t), and what to watch out for in identifying a true managed service provider from an IT Support company with a sales front.

An authentic Managed Service Provider uses quarterly business reviews to evaluate what’s working and not working and making sure they’re in sync with your company’s upcoming initiatives. Read on to learn the true do’s and dont’s of working with an authentic IT managed services provider.

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Time Management: Top Time Wasters For CEOs And How To Free Yourself!

Time Management for CEOsA common complaint among CEOs is not having the time to catch up on work and actually get their job done. But the harsh reality is, we all have the same 24 hours a day. Ultimately, it comes down to how you utilize this time every day.

If you haven’t taken the time to analyze and improve your time management skills, this is a good place to start. In this article, we will be breaking down time management for CEOs, tackling the top time wasters and how to avoid them.

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Quality Assurance From Your Managed Services Provider: The Proof Is In The Pudding!

Quality Assurance From Your Managed Services ProviderQuality assurance from your managed services provider — how do you know what you’re getting what you’re paying for? Managed Services is a buzz term many IT support companies use to market themselves. So how can you tell the difference between an authentic, true-to-form Managed Service Provider with quality assurance versus an IT Support company with a shiny exterior but filled with all sorts of additional fees, hidden charges, and exclusions?

The proof is in the nature of the agreement you set up with your provider and the process your vendor uses to ensure quality.

In this article, we’ll dive into crucial things to look for and look out for when deciphering your options for a true Managed Service Provider for your IT support.

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Technology Associates Employee Spotlight: Melanie Halloran

Melanie Halloran

As Director of Operations, Melanie is responsible for managing the entire service delivery team and day to day operations the “TA Way.” She’s a huge player in the company when it comes to Human Resources, especially staff development.

Managing customer expectations is Melanie’s #1 priority, making sure we have the right people in the right seats to continuously move Technology Associates forward, nurturing and guarding our company culture and ethos.

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Essential Traits for Exceptional Leaders: A Guest Post By Cindy Anderson

Essential Leadership QualitiesExceptional leaders exhibit courage, passion, confidence, commitment, and ambition. They nurture the strengths and talents of their people and build teams committed to achieving common goals.

On a fundamental level, most leaders share a common set of leadership skills and traits that helped them grow into their leadership position. In the very best of leaders, we innately expect them to exude strong communications skills, accountability for themselves and their teams, and demonstrate compassion and creativity.

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Webinar Recap: The Growth Trap–How To Shift From Working IN Your Business To Working ON Your Business

How To Shift From Working IN Your Business To Working ON Your Business

Date and Time: Tuesday, July 17, 2018
Presenter: Will Barfield, CEO of Barfield Revenue Consulting
Moderator: Eric Hobbs, CEO of Technology Associates

“I can’t step away.” – How many times have you secretly thought this to yourself? If this describes you, I’m guessing you:

  • Have a finger in every pie: You feel you have to be involved juuuuust a little bit in every department’s projects to make sure they’re doing it right.
  • Find yourself bringing on “good enough” staff to alleviate surface level solutions to deeper needs within your business. No, that new hire isn’t quite what you were looking for, but they’ll do for right now…or will they?
  • Always have to be “on” – even when you’re not at work, you’re at work. Anxiety and concerns from the office creep into your downtime with your family and friends.  You can never be fully away. Your greatest fear? Like Atlas, if you shrug, the weight of your business (and your whole world for that matter) are going to come crashing down on you.

What’s worse is that you know that if you go on in this way, the pace isn’t sustainable. You are likely to fail in multiple areas, including letting down your team, your clients, and even your family.

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You Might Need A Managed Services Provider If…

You Might Need A Managed Services Provider If Ticketing System Badge of honorYou might need a managed services provider if…If you can’t tell, we’re feeling a little Jeff Foxworthy-esque after this holiday filled with hotdogs and fireworks. We hoped you enjoyed this last week’s festivities and enjoyed your fair share of BBQ, and time with family and friends.

In honor of celebrating our American heritage this month and our country’s independence, we thought we’d poke a little fun at the old American adage: “You might be a redneck if…” by spinning it to the tune of our industry, “You Might Need A Managed Services Provider If…” and addressing some major concerns to check in and evaluate if your IT Support company or managed services provider is offering the level of service your business needs to stay efficient, productive and keep costs down.

Without further ado… here we go!

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