Chrome Tips and Tricks

Setting up book marks in Chrome is a good way to quickly find the resources that you use often but there are so many other Chrome ‘hacks’ that can save you lots of time and effort.

Here are my top three productivity shortcuts for Google Chrome plus one little know trick that can save you from a face-palm.

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IT Crisis Management Tips

I responded to a media inquiry recently looking for tips on managing an IT crisis.  I was lucky enough to have some of my thoughts included in a recently article for (always makes you feel good when an award-wining writer for a well known publication decides your thoughts are worth sharing!)

My tips boiled down to three important steps in any IT Crisis.

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‘All Parties Have Completed’ Phishing Attempt

phishing scamI received an email from a customer recently that highlights yet another unique Phishing attempt.  Be on the look out for this email that appears to be confirming (rather than requesting) a wire transfer.

UPDATE: This phishing email is a result of a data breach at DocuSign announced on 5/17.  According to DocuSign only email addresses were compromised.

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Why Chrome Blocks Flash And How To Get Around It

If you’ve upgraded to Chrome 56 or higher you may notice that Adobe Flash is blocked by default.  Chrome now uses HTML5 by default and disables flash, most likely because of several high-profile and danger vulnerabilities in Flash.

While this is a good thing, some website still use flash and simply won’t work right without it.  Here is a way to enable Flash for only certain website that you know and trust.

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Security Alert: New Microsoft Office Zero-Day Attack

There is news this week of a previously undisclosed vulnerability in Microsoft Word, which can be used to quietly install different kinds of malware — even on fully-patched computers.

This zero-day bug that has yet to be patched and reportedly doesn’t rely on macros which Office typically warns users of risks when opening macro-enabled files.

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Exporting Multiple Emails From Outlook

A client called this week with a question.  Providing IT Services to such a diverse group of businesses we get some pretty good ones!  My customer was looking for a simple way to export multiple emails from Outlook onto a USB drive.  I’ve exported individual emails from Outlook before but never a group of emails.

The solution is deceptively simple, but still a good trick to know just in case.

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The Final Step in Onboarding

Onboarding a customer for us is a serious matter.  It is more than just sending out a Welcome Aboard letter and waiting for a call.  It takes time, focus, discipline and a ton of communication to get a a business from where they start out to being a customer of ours.  The final step in our onboarding process is perhaps the most important.

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IT Support – more than just closing tickets

When businesses think about IT Support they almost always gravitate towards the subject of monitoring, response times and closing tickets – the reactive stuff.

While most IT Providers will tell you that ‘monitoring’ is part of their ‘proactive’ service offering, this simply isn’t the case – knowing about problems quickly is still reactive.  Preventing those problems from happening in the first place, that’s proactive!

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Inside the Hunt for Russia’s Most Notorious Hacker

The ‘Russian Hacker’ has garnered a lot of attention lately, especially related to the most recent election.  Politics aside, there is a great article on WIRED detailing the fight against one of the most notorious Russian hackers, how their inner circle of hackers came to be and their involvement in one of the most prolific and effective malware systems known to date.

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